eCommerce Back Office Support Services
Data Outsourcing India provides high level of accuracy, timely deliveries, total confidentiality and cost effective eCommerce back office support services for eCommerce retailers and online businesses. We have highly talented and experienced eCommerce back office support team to handle all indispensable day-to-day tasks including order processing, inventory management, shipment tracking, competitors price monitoring, email / live chat customer support, and more.
Our specialists help online retailers to improve their business efficiency and customer satisfaction effectively. Through our eCommerce back office support, online store owners can manage all back-end processes effortlessly and rise above the competitors powerfully. We offer customized solutions that fit to your budget, needs and expectations. The eCommerce back office support experts at DOI put in all their efforts to ensure keep your customers satisfied, high conversion rate and repeat business from existing customers.
List of our key eCommerce back office support services
We offer end-to-end support for ecommerce non-core routine activities. Our certified workforce can help you with everything from store management to inventory support. To give your customers excellent shopping experience, we offer them special attention on every step. We have been providing eCommerce back office support services to an assortment of clients from different industries. Our eCommerce Virtual Assistants have a proven track record of delivering reliable and consistent eCommerce support to worldwide clients. We excel in:
- Order processing, order entry and order tracking
- Inventory support and management
- Accounting / book-keeping support
- In-stock status or item availability checking
- Customer support services through email and chat
- Handling store’s return policy questions
- Responding to product queries and offering solutions
- Sending inbound / outbound e-mails
- Conducting surveys by taking customers feedback
- Answering product shipping related queries
eCommerce Accounting and Bookkeeping Services
It is understood when your business expands you get high volumes of transactions per day and dealing with these accurately is a BIG challenge. Our knowledge and efficiency enable us to assist you for accounting, tax and financial related duties in ecommerce business. Our experts can help you in handling account reconciliation, ledger maintenance, payroll processing, payable or receivable account management and preparation of financial statements.
eCommerce Inventory Support Services
We help our clients in managing product inventory proficiently so that they can avoid “items out-of-stock” situation. Our ecommerce back office support team thoroughly observes stock status daily or weekly basis based on your needs and business model. With our expert inventory support, you can effectively handle, organize and guesstimate your inventory requirements. We manage your store inventory on diverse points such as drop shipper, warehouse locations, etc.
Virtual Assistant for Email / Chat Customer Support
To curtail bounce rates on your ecommerce store, we provide speedy and energetic customer support services. By answering your customers' valuable queries, feedback or suggestions via e-mail / chat, we facilitate you to increase conversion rates, reinforce an affirmative brand image and keep your customers satisfied. Our email or live chat customer support professionals provide you around-the-clock assistance that reduces shopping cart abandonment.
As the nature of the job is ongoing, we provide dedicated resources for customer support services to our clients. Our experts not only help you to minimize bounce rate on shopping carts but also facilitate you to build effectual business strategy using chat histories, database of generic problems that your customers are facing and innovative policies to give your customers unforgettable shopping experience.
You can CONTACT US at any time with queries regarding your ecommerce back office support services outsourcing needs as we provide 24×7 customer support.