Specialized eCommerce Back Office Support

Keep product catalog up-to-date and speed up processes with our professional eCommerce support services.

2x

Your business profit with professional support

65%

Saving on the operational and overhead expenses

Get started

20+

Years of Experience

95%

Recurring Clients

10K+

Projects Delivered

29+

Countries Served

eCommerce Back Office Support Services

Data Outsourcing India provides high level of accuracy, timely deliveries, total confidentiality and cost effective eCommerce back office support services for eCommerce retailers and online businesses. We have highly talented and experienced eCommerce support services team to handle all indispensable day-to-day tasks including product data collection, product data entry, product data cleansing, order processing, inventory management, shipment tracking, competitors price monitoring, email / live chat customer support, and more.

Our specialists help online retailers to improve their business efficiency and customer satisfaction effectively. Through our eCommerce back office support, online store owners can manage all back-end processes effortlessly and rise above the competitors powerfully. We offer customized solutions that fit to your budget, needs and expectations. The eCommerce back office executives at DOI put in all their efforts to ensure keep your customers satisfied, high conversion rate and repeat business from existing customers.

What our eCommerce back office support services include?

We offer end-to-end support for ecommerce non-core routine activities. Our certified workforce can help you with everything from store management to inventory support. To give your customers excellent shopping experience, we offer them special attention on every step. We have been providing eCommerce back office support services to an assortment of clients from different industries. Our eCommerce Virtual Assistants have a proven track record of delivering reliable and consistent eCommerce support to worldwide clients. We excel in:

Product Data Entry / Bulk Upload

Our eCommerce back office executives have vast experience in entering product details such as SKUs / UPCs, ISBNs, product titles, brand / manufacturer's details, descriptions, features, URL, images, attributes, shipping information, tax details, etc. into any e-commerce and marketplace platform backend. Also, we have expertise in uploading hundreds or thousands of products in bulk using excel spreadsheet file or CSV template.

Product Photo Editing

To grab the attention of prospective buyers, we exhibit your products in an appealing way with high quality product photos edited by skilled graphic editors. Our eCommerce support services experts ensure that product photos are professionally edited, retouched and enhanced to meet photo upload guidelines set by an eCommerce and marketplace platform. We have years of experience in photo cropping or resizing, background removal, color correction, etc.

Catalog Content Management

At Data Outsourcing India, our eCommerce back office support specialists provide accurate and speedy product catalog content management services to keep your online store with full of latest information. Our professionals frequently check each and every product for price, variant, stock availability, etc. and update them accordingly. Also, we perform product data enrichment, cleansing, matching, deduplication, and more to improve accuracy.

Inventory Management

We help our clients in managing product inventory proficiently so that they can avoid "items out-of-stock" situation. Our ecommerce back office support team thoroughly observes stock status daily or weekly basis based on your needs and business model. With our inventory support, you can effectively handle, organize and guesstimate your inventory requirements. We manage your store inventory on diverse points such as drop shipper, warehouse locations, etc.

eCommerce Order Processing

Making an online store is easy but getting an order is very difficult. If you are one of those lucky retailers who are getting orders then, you need to focus on speeding up order processing and management. We have highly experienced eCommerce support services team that can help you with order processing, payment processing, order tracking, shipping management, return order management, inventory management, customer database management and more.

Phone, Email and Chat Support

To curtail bounce rates on your ecommerce store, we provide speedy and energetic customer support services. By answering your customers' valuable queries, feedback or suggestions via e-mail / chat, we facilitate you to increase conversion rates, reinforce an affirmative brand image and keep your customers satisfied. Our email or live chat customer support professionals provide you around-the-clock assistance that reduces shopping cart abandonment.

Accounting and Bookkeeping

It is understood when your business expands you get high volumes of transactions per day and dealing with these accurately is a BIG challenge. Our knowledge and efficiency enable us to assist you for accounting, tax and financial related duties in ecommerce business. Our experts can help you in handling account reconciliation, ledger maintenance, payroll processing, payable or receivable account management and preparation of financial statements.

eCommerce SEO Services

With our SEO support, you can make your product listings more search engine friendly and generate high traffic on your website. We offer a wide range of eCommerce search engine optimization services that including digital marketing, social media optimization, product page meta tags optimization, product page URL re-write, item description optimization, PPC management and more. Our experts monitor analytics on daily basis to refine settings for betterment.

Featured Service

Full Time Equivalent for Startups & Enterprise Companies

Hire a part-time or full-time eCommerce support specialist or an offshore eCommerce support executive to save more than 65% on operational expenses.
100% free customer success manager, zero overheads, daily project reports, easy and fast communication, 30-day billing, time zone advantage, and more.

Why outsource eCommerce back office support services to us?

Nowadays, most of the businesses outsource eCommerce customer support services to offshore experts as it not only reduces burden but also allows them to focus on their core competencies. If you want to expand your business by investing your valuable time in marketing then you can consider us as your outsourcing partner for eCommerce support services. We help our clients in managing back-office task efficiently so that they can keep an eye on latest trends, marketing strategies, enlarging product list, customer satisfaction, product quality and other vital areas.

Leading-edge Technology

We use state-of-the-art technology in our all eCommerce support services to maintain 100% accuracy. Our hi-tech infrastructure and advanced tools enable us to speed up processes.

Round-the-Clock Customer Support

You can contact us at any time with queries or questions regarding your eCommerce back office support outsourcing needs as we provide 24×7 customer support for our global clients.

Economical Prices

When you outsource eCommerce support services to us, we offer you flexible engagement models with budget friendly prices. You can save more than 60-65% on operational expenses with us.

Stringent Quality Control

To provide you best-in-class data quality, we use stringent quality control process. Our QC professionals check each and every element of product to ensure optimum accuracy.

Easily Scalable Operations

As a trusted eCommerce back office support company in India, we are fully capable to manage your demand related to fluctuating workload. We can easily scale up or trim down team size to fulfil your needs.

Dedicated and Skilled Workforce

For smooth execution and better project management, we have dedicated project managers. Also, we have skilled ecommerce support executives that enable us to deliver projects before the deadlines.

As the nature of the job is ongoing, we provide dedicated resources for customer support services to our clients. Our experts not only help you to minimize bounce rate on shopping carts but also facilitate you to build effectual business strategy using chat histories, database of generic problems that your customers are facing and innovative policies to give your customers unforgettable shopping experience.

Major eCommerce platforms and marketplaces, we excel in

We are fully equipped with an experienced and talented team of product data management experts, catalog data entry specialists and photo editing professionals, who can handle almost every leading shopping cart platform and online marketplace including:

Niche-Specific Support

Tailored eCommerce Back Office Support Services for your niche

To provide you excellent outsource eCommerce support services, we have experts with massive experience in different niche. It enables us to add, update, manage, optimize and categorize products correctly.
We have proficiency in adding or managing diverse industry products such as clothing, footwear, sunglasses, jewelry, watches, bags, personal care, furniture, car or bike accessories, home decor, sports goods and more.

Words from Our Clients

Thank you very much for your excellent work on my Shopify Store. I am happy with the increased sale and the way of your company's work!!! All products looks good and well formatted.

Joel

United States

I have used DOI on many occasions and have always been happy with the standard of work. They added a high volume of products to our unique cms mobile commerce sites on behalf of our clients.

C Rooney

United Kingdom

The loyalty and dedication from the team we hired for ecommerce project has far exceeded. The working experience was amazing, they are true employees just sitting offshore.

Harika Reddy Kaki

Australia

We are very satisfied with the eCommerce support offered by Data Outsourcing India. The team is competent, they exceeded our expectations in quality and met all our deadlines.

Nicole Brennan

United States

I am running a clothing manufacturing business and using different BPO services from Data Outsourcing India. I found them excellent and outstanding in data entry, order processing and photo editing.

Beatrice Bisante

Italy

We have worked with DOI team on different projects and find that they have expertise in diverse areas of e-commerce. We're happy with consistent quality and fast communication.

Jacqueline Trippe

United States

View More ▶ Video

Questions & Answers

Explore answers to frequently asked questions.

1. In which countries do you provide services?

Since 2006, we have been providing best eCommerce back office support outsourcing solutions to global clients. Our customers spread in countries like USA, UK, UAE, Canada, Australia, New Zealand, Spain, France, Germany, etc.

2. What hours will my team work?

That's your choice! When you hire an eCommerce support virtual assistant at DOI, you have full freedom to choose working hours. Our working shifts allow us to efficiently assist you in your preferred time-zone.

3. How does DOI handle data privacy?

Your data security and confidentiality are our top priority as a leading eCommerce support company in India. We adhere to strict international data privacy protocols to protect your valuable data or information.

4. How do you ensure project continuity?

In case a team member leaves office, we have a robust backup & contingency plan in place to ensure your project running smoothly. The plan includes skilled backup resources, detailed training manuals, knowledge transfer, etc.

5. How do I communicate with team?

Our team uses a variety of latest communication tools such as Microsoft Teams, Zoom, Google Meet, WhatsApp, Slack, Email, Mobile and other custom methods to provide you seamless communication experience.

6. Do you offer free sample or trial?

Yes, we do offer a no-obligation free trial or sample so that you can gauge our expertise. You can assign us any process with detailed guidelines which DOI, an eCommerce back office support company will perform free of cost.

Have any questions? Get in Touch

Most Viewed Posts

Top 10 Guidelines to Secure Outsourcing

Listed below are some the top guidelines which enable you to outsource securely and get benefited with offshore outsourcing. If you follow these simple guidelines strictly, you can enjoy outsourcing...

Benefits of Outsourcing Your Business Processes

There are several organizations today prefer to outsource their work to offshore low-cost locations, as it proves to be a cost-effective option that also removes management headaches...

Why India is Preferred Outsourcing Destination?

The best reasons to make India preferred outsourcing destination are favorable government policies, fast-developing infrastructure and an immensely talented workforce...

Request a Free Quote

+91 11 43533874

info@dataoutsourcingindia.com

T-2, 3rd Floor, HL Plaza, Plot No.9, Pocket 2, Sector 12, Dwarka, New Delhi, 110075 (India)

Security Gauranted, Zero Spam Protection

Talk to Our Experts

Full name

Email address

Phone Number

Country

Tell us about your requirement