BPO is the outsourcing of business
functions or processes, such as procurement to a
third party. In these contracts the provider is responsible
for performing and managing the outsourced function
or process on behalf of the customer. BPO or Business
Process Outsourcing refers to the rearrangement of
entire business functions to some other service providers,
mainly in low cost locations.
BPO is:
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Powerful and flexible approach
used to achieve a wide range of tactical and
strategic aims
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Way to optimize business
performance to drive value and to gain better
results
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Long term arrangement with an
external organization to take primary
responsibility for an entire business function
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The strategic choice of
companies looking to achieve cost reductions
while improving its quality of service
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Highly customized service
combining IT and process outsourcing
Benefits:
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Provides access to people,
processes, technology, and best-practices up
front
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Allows companies to maintain
control of its projects on a level that is
easily managed
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Provides a flexible way to
manage new ventures - scalable for growth or
consolidation and reduces capital investment
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Reduces amount of time spent
managing day-to-day processes so focus remains
on your core business processes
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Faster development of new
processes in a controlled, shared cost
environment
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